Unsung heroes: Access Services staff

The Access Services team has always been integral to keeping Skillman and Kirby Libraries open and accessible. When the College transitioned to remote work and the libraries closed, most traditional access functions had to cease. However, we were still able to fill interlibrary loan (ILL) requests for electronic material as well as catch up on a number of other projects. As soon as the College permitted some staff to return, we were able to provide curbside pickup of library materials as well as filling ILL requests for physical items again, and when we reopened we switched to mailing items both on and off campus. To date we have supplied 297 items curbside and 195 items by mail in addition to mailing 71 ILL books. We have also scanned 884 document delivery requests, mainly digitizing content for courses as well as digitizing DVDs that were not available to purchase streaming. If you benefited from these services be sure to thank Ester Barias-Wolf, Alana Danois, Karen Haduck, and Anneliese Warnke. Our evening and weekend supervisors, Kathlene Mobley, Sean O’Connor, and Mike Oliver, are also integral, and they each manage the libraries on their own with student workers outside our normal weekly hours. We are now busy preparing for the spring and planning how to safely welcome students back to the space. —Kylie Bailin, director of outreach and access services.